Palm Utilities awarded ISO 9001:2008 certification for quality management systems
Certification affirms success in employing and retaining highly experienced management team in the field of utility services
June 16, 2010
Palm Utilities, a leading private company that provides integrated sustainable utility solutions, has announced that it has recently been awarded the ISO 9001:2008 certification, reaffirming the company’s continuing commitment to maintaining world-class quality standards in its management systems and subsequently ensuring customer satisfaction. The certification – which was granted following the external assessment by Lloyds Register Quality Assurance - is part of the company's strategy to develop an integrated quality program in the field of utility services.
More than 300 employees took part in the entire ISO certification process, which validates the technical expertise and the leadership competency of Palm Utilities’ management team, while reinforcing the company's reputation as a leading utility solution provider and a premier technological innovator. Palm Utilities has been a recognised leader in delivering district cooling, desalination and water purification services and has been responsible for some of the most prestigious utility projects in the region, including The Palm Jumeirah, Jumeirah Lake Towers, Discovery Gardens and The Gardens.
Yousuf Kazim, CEO, Palm Utilities, said: "This ISO certification confirms the success of our strategy to employ and retain a highly experienced and skilled management team. The senior management has been focusing on staff development and work efficiency through the standardisation of work procedures. This step is in line with our objectives of exceeding customer expectations and implementing corporate governance that ensures maximum transparency within the company."
“Palm Utilities’ quality management strategies align well with several core company values such as business sustainability, resulting in a holistic approach to quality. The organization’s QMS model definitely serves as an excellent model for the region’s utilities sector. We commend the management and employees for the exceptional level of team work they displayed in securing the ISO certification,” said Brian Baxter, UAE Service Delivery Manager, Lloyd's Register Quality Assurance Ltd.
Lloyds Register Quality Assurance (LRQA) conducted a two part assessment at Palm Utilities. The first part included a system appraisal involving a review of the quality management system (QMS), policy, quality objectives, quality manual and all the mandatory procedures that are required by the ISO 9001:2008 standards. For the second part, LRQA audited all departments at Palm Utilities, covering their process, procedures and systems to test the QMS system efficiency and effectiveness.